Before you start
The machine takes 20–30 minutes to come fully up to temperature. If it's cold, switch it on and come back — a shot pulled on a cold group tastes thin no matter what else you do.
- Water tank topped up with filtered water
- Hopper holds TEN TEN beans and nothing else
- Machine on for 20+ minutes
- Knock box empty enough to use
Pulling a shot on the Giotto
An E61 group. It rewards consistency more than technique.
Flush the group
Run the brew lever two or three seconds with nothing locked in. Clears standing water and warms the shower screen.
Lock in and start straight away
Grounds sitting against a hot group head begin to scorch. Don't prep and wander off.
Watch the clock and the scale
36 g in the cup, 25–30 seconds from the moment you lift the lever.
18 g in36 g out25–30 sStop at your target weight
Cut at 36 g even if the time was off. Weight is the more reliable of the two — fix timing on the grind setting.
| Sour, thin, sharp | The shot ran too fast. Grind finer and pull again. |
| Bitter, dry, harsh | The shot ran too slow. Grind coarser and pull again. |
| Sputtering, uneven | Channeling. Redistribute more carefully and tamp level. |
| No crema at all | Beans may be stale, or the grind is far too coarse. Flag it to the coffee lead. |
The Faustino grinder
Grind to order, every time. Coffee ground more than a minute or two ahead has already lost most of what you're paying for.
Check the hopper
TEN TEN beans only. Running low? Top it up or tell the coffee lead — don't substitute.
Grind into the basket
Seat the portafilter in the fork and grind on demand. Weigh as you go, stop at 18 g.
Adjust in small steps
One or two marks at a time, then a test shot. Big jumps overshoot and waste coffee. Once dialled in, leave it.
Brush out when done
Sweep grounds from the chute and fork. Left overnight they draw moisture and cake up.
Dose, distribute, tamp
Most bad shots are made here, not at the machine. Thirty seconds of care with these three tools is what separates a good cup from a sour one.
Scale — weigh every dose
Zero the basket, then grind to 18 g. Eyeballing the dose is the biggest source of inconsistency on a shared machine.
Distributor — level the bed
Set it on the rim, turn two or three times until flat. This is what stops water carving a channel through one side of the puck.
Tamper — one firm press
Straight down, level, firm. Tapping and re-tamping just cracks the puck. Wipe the rim before you lock in.
Steaming milk
Texture first, then heat. Once the milk is hot you can't add air to it.
Purge before and after
A second or two into a cloth clears condensate out of the wand. Do it again the moment you finish.
Add air early
Tip just under the surface until you hear a soft, steady hiss. A few seconds for a latte; longer for a cappuccino.
Submerge and spin
Drop the tip deeper, angle the pitcher so the milk rolls. Folds the foam in and leaves it glossy rather than bubbly.
Stop at 140–150°F
Hot to hold, not painful. Past 160°F it tastes scalded and won't pour.
140–150°Fno big bubbles
Reset the station before you walk away
This is a shared machine. The whole reset takes under two minutes and it's the difference between the next person getting a good cup and getting yours.
- Knock the puck into the knock box
- Rinse the basket and wipe the group head
- Purge and wipe the steam wand immediately
- Empty the drip tray if it's half full
- Brush grounds from the grinder chute
- Tamper and distributor back on the stand
- Wipe milk and grounds off the counter
- Rinse your pitcher and cup
Use the cloth, not paper towel
There's a dedicated cloth for the wand and one for the counter. Paper towel scratches the stainless and leaves lint in the tray.
Weekly deep clean
Backflush the group with detergent, soak the wand tip, wipe down the full body. It's on a rotation — ask the coffee lead who has it this week.
Chip in
TEN TEN sponsors the beans and the machine, but milk, cleaning supplies and servicing still add up. A dollar or two a drink keeps the bar stocked. Entirely voluntary — no tracking, no list on the wall.
- Venmo@ten-ten-roasters
- Cash App$TenTenRoasters
- Zelle
- Onlinetentenroasters.com
Venmo and Cash App open straight in the app. Zelle runs inside your own bank app, so tap the address to copy it, then paste it there.